Customer Testimonials

Customer Testimonials

Our Reviews

We’re passionate about offering only the highest quality services, and we think our customer testimonials reflect that! Browse our reviews by Service Center location on Google, or all locations on Facebook. Leave us a review on Facebook or our Google Service Center pages. Alternatively, you may leave us a private review right here on our website.

Ed J.
Ed J.Delaware
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Very professional, very knowledgeable. No guess work - they fixed the cover, cleaned the place and finished the job in a very short time. I will definitely use their services again.
Bob M.
Bob M.New Jersey
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We received expert service on our cover in a timely manner. Technicians Nacki and Richard were very thorough and even made our cover operate better than ever. 100% recommend.
Bob W.
Bob W.Connecticut
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This is a very professionally run company. I called once, made my appointment and they even were able to move it up which they called me to verify it was okay. They showed up on time performed the diagnostics and told us to call and give an okay with their service department. One call was all it took. I run my own service business and have for 27 years. This company has everything in order. I was impressed with their techs Jake and Alberto also. Great to see a company run so well. I will now enjoy my pool as we should. Thank you Coversafe!
Chad M.
Chad M.Maryland
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My recent experience with CoverSafe out of Frederick, MD is a perfect example of how a good business can turn a difficult situation into a a remarkable success story. They displayed a level of integrity, professionalism, and customer-centric service I rarely see in business anymore. It is certainly their goal to fulfill an order with no issues and within the fewest trips possible, but things happen. The coordinator (Nancy) basically said, "I hear you, we share your frustration, and we got you - we'll do everything we can to make this right." This company will do everything they can to work with you and I have no doubt they will go above and beyond for you, as they did for me. Special thanks to the technician (Kevin) for his dedication toward solving the problem, for not cutting corners, and providing one of the best redeeming customer service experiences possible.
Great Service!

Dan - Connecticut

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I just moved into a new home with a pool where the cover did not work. Coversafe came by to take a look, spent a couple of hours dedicated to figuring the issue out and solving it. I cannot say enough about the skill and competence of the team not to mention how nice they all were. They clearly love what they do. I trust them to take care of this complicated and expensive piece of equipment going forward.

Very Reliable!

Vernon - New Jersey

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I was so happy with the help we received from Coversafe this week. Our pool cover jammed open late one evening. My email to Inez at Coversafe was answered first thing the next morning and the technician arrived mid-morning. He was friendly and courteous. He showed me exactly what had broken and what he needed to do to fix it. Within a couple of hours the cover was operating like new. I could not have been more pleased. Thank you Inez and everyone at Coversafe!

Worth Every Penny

Candy - New York

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CoverSafe installed and now services my cover. They are responsive, their mechanics and back office people are courteous, caring and knowledgeable. The annual service is comprehensive and keeps the cover like new for years. The cover itself is fantastic at keeping the pool clean and warm, plus it makes the pool safe with little kids around. We are very happy with Coversafe!

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Customer Testimonials

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Leave us a review to let us know how we did, how we can improve, or what you enjoyed about your service from CoverSafe, Inc. 

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Customer Testimonials

Service Reviews

Rated 5 out of 5

I am totally impressed with the knowledge and expertise of Adam of Cover Safe. Last summer I had a new motor for my electric pool cover installed by a different electric pool cover company. After that I had an issue with the ropes getting tangled almost every time we opened the cover. I had 2 other companies come numerous times to service the issue last summer and again this summer. We fixed almost every other part of the cover and the problem was still occurring. Adam came one time and within an hour he realized what the problem was and fixed it on the spot. No more tangled ropes!! He is definitely the “King” of pool cover repair. They are definitely the best pool cover company around!! I wish I had used them sooner!

Lisa Graffeo
Rated 5 out of 5

Very happy with the folks at CoverSafe… after terrible service from our original installer…. so glad to have found them. On a maintenance plan now… so no more worries either.

K. P.
Rated 5 out of 5

The Coversafe technician that worked on our cover today was so professional, knowledgeable, and pleasant! Thank you for scheduling him with us!

N. E.
Rated 5 out of 5

We had an outstanding tech stop by today. Great attitude, fixed our cover quickly, very knowledgeable, answered all of our questions… really nice guy.

L. C.
Rated 5 out of 5

Ronnie and Freddie both were wonderful. I never seen service technicians to be so polite, helpful and professional.
Ronnie explained the problem with our cover so well that I understood it 100%.
God bless them and I wish all the people were like them.

Our Services

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Features and Benefits

Preview some of the benefits of installing an automatic pool cover on your in-ground pool.