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They displayed a level of integrity, professionalism, and customer-centric service I rarely see in business anymore. It is certainly their goal to fulfill an order with no issues and within the fewest trips possible, but things happen. The coordinator (Nancy) basically said, "I hear you, we share your frustration, and we got you - we'll do everything we can to make this right." This company will do everything they can to work with you and I have no doubt they will go above and beyond for you, as they did for me. Special thanks to the technician (Kevin) for his dedication toward solving the problem, for not cutting corners, and providing one of the best redeeming customer service experiences possible.