Support

Frequently Asked Questions

Support

Frequently Asked Questions

General Questions

As a company, our team is constantly evolving to operate in a competitive and ever-changing environment. Your families safety is our #1 priority, and we strive to leave each customer happy with their service. Our expertly trained technicians will inspect, maintain, and help keep your cover looking and working like new. If a customer is not satisfied with our service we will do everything within our ability to meet their expectations.



Learn more about the CoverSafe team core values.

Absolutely! You can’t put a price on saving a life, and the additional money and time that you will save from installing an automatic pool cover will be an added benefit. Unlike solar covers, automatic pool covers can be closed in a matter of seconds allowing your pool to be completely sealed when it is not in use. This prevents evaporation which is the number one contributor to heat loss. Stopping evaporation saves you money on water and chemicals as well. 

Learn more about the benefits of owning an automatic pool cover here.

Yes, our automatic pool covers exceed the ASTM standard for a safety cover. Unlike manual pool covers, automatic covers can be closed in a matter of seconds so your pool can be covered whenever it is not in use. A CoverSafe automatic cover seals your pool to prevent unwanted use.

Yes, but we recommend only walking on your cover in emergency situations or to clean the surface of the cover. All of the automatic pool cover brands that we offer are ASTM F1346-91 certified and can hold a minimum of 485 lbs. (The estimated weight to support two adults to rescue a child that had accidentally fallen onto the cover.) An automatic pool cover is not meant to be jumped on or played on – excessive weight or strain on the cover can damage it over time.

Yes – Our automatic pool cover systems are the most reliable systems on the market. However, just like your car, your automatic cover will run well for years to come if it is regularly maintained. Simply keeping your pool cover free of excess water, dirt, and debris that can collect in the auto cover housing can help to reduce the amount of maintenance needed.

Just like brake pads on your car, pulleys and sliders will wear over time. Occasionally changing these parts will help you prevent problems. Coversafe offers a variety of annual maintenance plans and can assist with selecting an appropriate service plan.

CoverSafe offers service and repairs on ALL brands of automatic pool cover systems.

We also offer installations of Coverstar and Cover-Pools systems. 

Yes – browse through our repair service and annual maintenance plans online and purchase anytime. We will follow up with you within the next 1-2 business day to schedule your pool covers service. 

Yes, service is available on Saturdays and Holidays.  There is an additional fee of $275 above the normal rate for service.
Please call our office at 866-746-8444 and you will be given the option to request Saturday or Holiday service.

Check our latest job postings on our Careers page. 

For New / Existing Automatic Pool Cover Owners

It is recommended that your automatic pool cover be maintained yearly.  During the maintenance the cover box will be cleaned which will prevent the drain from clogging and flooding the cover mechanism.  The system will be checked, adjusted and worn parts will be replaced. Browse our maintenance plans and place an order online to schedule your service.

Automatic pool cover fabric will begin to show some signs of wear as a result of being exposed to environmental elements over time. On average, an automatic pool covers fabric will last 7 years depending on pool water and chemical buildup, sunlight exposure, and other environmental elements. If you have started to notice that your covers fabric is getting stiff, brittle, or cracked in some areas, it is time to replace the fabric! CoverSafe also offers an exclusive replacement fabric incentive plan with the purchase of our Extended Service Plan. 

Yes, this is normal! Automatic pool covers are installed with some extra fabric material, making them appear slightly loose on the pool. This is to help the fabric withstand any weight added to the surface of the cover. If the cover was pulled completely taut, it would not be able to withstand the weight necessary to properly protect your pool.

Yes, it is recommended that you keep the cover pump on your automatic pool cover whenever it is closed. Keeping excess water off of the top of the cover before retracting will prevent water from entering the cover box. Watch Now: Opening the cover without pumping water off first could result in costly repairs.

Proper operation of our automatic pool covers is crucial to its care – All automatic pool cover owners are asked to watch our informational video where we explain how to properly operate your new cover system.

Additionally, excessive debris or water amounts on the covers surface should be removed before retracting into the cover box to prevent damage. Read more tips on the best ways to take care of your automatic pool cover here.

Pool cover maintenance can be done at any time during the year, before the pool is opened in the early Spring or even at the end of the season prior to closing the pool. We recommend cleaning the cover fabric before opening your pool for the season with a gentle soap, or schedule a cover wash + UV application with any of our maintenance plans. Maintenance plans can be purchased and scheduled online here.

Yes – CoverSafe offers a cover wash and UV treatment application service that will make your cover look brand new again.

Before Cover Wash + UV Treatment
After Cover Wash + UV Treatment

Yes, our experienced technicians are prepared to fix a variety of cover problems including:

  • Cover will not open or close.
  • Cover is opening / closing on an angle.
  • Motor is making unusual noise.
  • Cover has a hole or tear that is less than 4.5″
  • System evaluations.
  • Includes 1 hour of service.

Order Repair Service

Yes, our experienced technicians are prepared to fix a variety of cover problems including:

  • Cover will not open or close.
  • Cover is opening / closing on an angle.
  • Motor is making unusual noise.
  • Cover has a hole or tear that is less than 4.5″
  • System evaluations.
  • Includes 1 hour of service.

Order Repair Service

Yes, patches are available if the rip is smaller than 4.5 inches.

Order Repair Service

Visit our Literature page to download Warranty information and other materials.

  1. Do not cover your pool! It may seem like the right thing to do, but covering your pool during a major storm can actually be a very costly mistake. Your automatic pool cover fabric can be damaged by falling branches, trees, debris, or strong winds could tear the cover from the system.
  2. Clear the area. Clear your pool area of any chairs, tables, or other loose items. Wind speeds over 50 – 60 mph are considered dangerous, but even 30 – 40 mph winds can blow down patio umbrellas or small trees. Bring everything that you can indoors during a major storm, or make sure the item is securely tied down.
  3. Turn off all power sources in the pool area. Leaving electricity, propane, gas, or other power sources on could be potentially dangerous if struck by lightning, flooded, or damaged by falling debris.
  4. After the storm, clean up any debris in the pool and around the pool area. Check the automatic pool cover system box for debris or visible damage too – if the storm was severe you may want to consider a basic maintenance visit so that a Coversafe technician is able to report back on the overall condition of your system. 

Have another question not featured here? Contact Us

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