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Troubleshoot

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Locate the Issue

First, try to locate the source of the noise. Is it a grinding sound coming from the cover box? A scraping sound from the tracks? Did you hear a snap or loud popping sound?

 

Possible causes:
  1. Mechanical 
    If you can hear the pool cover motor running but there is no movement from the cover, do not attempt to open the pool cover again, and please contact a member of our customer care team at 866-746-8444 to schedule a system evaluation and repair. 
Solution: Order our Non-Working Cover Service online, or call 866-746-8444.
Possible causes:
  1. Electrical
    If your automatic pool cover is not opening it may mean that there is no power getting to the system. Check your electrical breakers and switches and reset if necessary. Try to open the pool cover again.
  2. Mechanical 
    If you can hear the pool cover motor running but there is no movement from the cover, do not attempt to open the pool cover again, and please contact a member of our customer care team at 866-746-8444 to schedule a system evaluation and repair. 
Solution: Order our Non-Working Cover Service online, or call 866-746-8444.
Possible causes:
  1. Water on the Cover
    If there is standing water on the surface of your pool cover, it could be causing the problem. Pump the water off of the cover and try to open the cover again.
  2. Broken or Twisted Ropes 
    If you can hear the pool cover motor running but there is no movement from the cover, do not attempt to open the pool cover again, and please contact a member of our customer care team at 866-746-8444 to schedule a system evaluation and repair. 
Solution: Order our Non-Working Cover Service online, or call 866-746-8444.
Possible causes:
  1. Electrical
    If your automatic pool cover is not opening it may mean that there is no power getting to the system. Check your electrical breakers and switches and reset if necessary. Try to open the pool cover again.
  2. Mechanical 
    If you can hear the pool cover motor running but there is no movement from the cover, do not attempt to close the pool cover again, and please contact a member of our customer care team at 866-746-8444 to schedule a system evaluation and repair. 
Solution: Order our Non-Working Cover Service online, or call 866-746-8444.

If the rip is smaller than 4.5″, we offer a fabric patch service as part of our Non-Working Cover Service. If the rip is larger than 4.5″, you will need to replace the covers fabric as soon as possible to prevent injury or fatal accidents.

Solution: Order our Non-Working Cover Service online, or call 866-746-8444.

Pool Cover Services

We offer a variety of services to help get your automatic pool cover working properly again.

Support

Automatic Pool Cover Care Guide