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automatic Pool Covers
Terms of Service
Annual Maintenance
Complete System Maintenance Plan
Winter Safety Cover Removal
CoverSafe offers the additional service of removing of winter safety covers for pre- or post-season services. For pre-season appointments, we can re-install the winter cover or leave it folded up next to the pool at the homeowners’ preference.
For post-season appointments, we can place the winter cover with the automatic cover rolled back up into the recessed housing.
Scheduling Service
Service is scheduled on a first-come, first-served basis with a limited number of appointments available per season. Customers have the option of being put on a waiting list for the first available appointment, or scheduling the date of their choice (subject to availability).
Response Times
The Complete System Maintenance plan includes non-working cover response within 5 business days.
The max response time for a cover system that is not functioning is counted in business days.
Inspection
If the 14-point inspection finds additional work that is not covered by the scope of the Complete System Maintenance plan, a quote will be provided on the cost of additional labor.
Travel Charge
One hour of travel is included in the price of all maintenance plans.
Additional travel charges may apply.
Labor Warranty
The Complete System Maintenance plan includes a 30 day labor warranty.
In order to uphold the labor warranty, recommendations for service or repairs from your technician must be followed through.
Extended labor warranty excludes labor to replace fabric, labor to replace lid and lid brackets, labor to replace track and reinstall mechanism or install new mechanisms, and labor to repair damage resulting from incorrect operation or use of the pool cover.
Annual Maintenance
Extended Service Plan
Auto Renewal
Extended Service Plans are offered as a yearly auto-renewal agreement. Your plan will automatically renew yearly on March 1st until canceled.
Automatic email reminders about the payment for your renewing plan will be sent 30 days ahead of the billing period, and again 1 day before the payment date. Please verify that we have the correct email address on file to receive these reminders.
Payment
Payment for the agreement will renew every year on February 10th. CoverSafe requires a valid credit card to be placed on file to schedule an appointment and for the duration of the service plan.
Cancelations
Extended Service Plan agreements can be canceled any time prior to any part of the service being performed. To cancel your subscription please contact your CoverSafe service coordinator or fill out our Contact form.
Refunds
Please note that we do not provide refunds for plans once part of the agreement has been performed or service has been rendered.
Winter Safety Cover Removal
CoverSafe offers the additional service of removing of winter safety covers for pre- or post-season services. For pre-season appointments, we can re-install the winter cover or leave it folded up next to the pool at the homeowners’ preference.
For post-season appointments, we can place the winter cover with the automatic cover rolled back up into the recessed housing.
Scheduling Service
Service is scheduled on a first-come, first-served basis with a limited number of appointments available per season. Customers have the option of being put on a waiting list for the first available appointment, or scheduling the date of their choice (subject to availability).
Response Times
The Extended Service Plan includes non-working cover response within 3 business days.
The max response time for a cover system that is not functioning is counted in business days.
Inspection
If the 14-point inspection finds additional work that is not covered by the scope of the Extended Service Plan, a quote will be provided on the cost of additional labor.
Travel Charge
One hour of travel is included in the price of all maintenance plans.
Additional travel charges may apply.
Labor Warranty
The Extended Service Plan includes an extended labor warranty for the entirety of the season.
In order to uphold the labor warranty, recommendations for service or repairs from your technician must be followed through.
Extended labor warranty excludes labor to replace fabric, labor to replace lid and lid brackets, labor to replace track and reinstall mechanism or install new mechanisms, and labor to repair damage resulting from incorrect operation or use of the pool cover.
Repairs / Non-working services
Non-Working Service and Emergency Service
Scheduling Service
Non-working service is scheduled on a first-come, first-served basis with priority given to customers that are enrolled in our annual maintenance plans.
Emergency service is available same day on Saturdays from March 1 – October 1. Available year round in Arizona, California, and Georgia. Orders must be placed by 2pm on Saturday to receive same day service.
Parts
Replacement parts and materials are billed separately and require customer approval before purchase or installation.
Travel Charge
Additional travel charges may apply.
Labor Warranty
Replacements
Replacement Fabric Service
Fabric Colors
Fabric colors may vary from the swatches due to pool surroundings, sunlight, or your device screen settings. To ensure you are pleased with your color choice, we always recommend that you request a fabric swatch sample before finalizing your order.
Additional Fees May Apply
Electrical work is not included unless specifically listed on the quote. Additional labor will be added for additional authorized work.
Travel and trip charges will be incurred on installations that can not be completed on the confirmed installation date due to lack of readiness.
Shipping charges are additional on all products not installed by Coversafe, Inc. When Coversafe is not installing, a shipping charge of at least $2,500 per system will apply and will be billed on a separate invoice.
Pricing Conditions
Fabric quotes are valid for 30 days. Final pricing is contingent upon the pre-site inspection. We propose to furnish the above labor and materials.
A pre-authorization hold will be placed on your credit card one day before your scheduled service. This hold confirms funds but is not an actual charge. The final charge will occur after service completion.
Self-assessed Use tax is included on capital improvements when Coversafe provides labor and materials.
Late Payments
Any payments not received in our office within five days of the due date, established by payment terms, shall be subject to a service charge of 2% per month (annual rate 24%) on such delinquent payment(s). Owner further agrees to pay all expenses, including attorney fees of not less than 33 1/3% of the outstanding amount plus interest and other costs of collection.
Work Agreement
All material is guaranteed to be as specified. All work is to be completed in a workmanlike manner according to standard practices. All agreements contingent upon strikes, accidents or delays beyond our control.
Purchaser Agreement
The purchaser is responsible to understand the proper operation of the product installed as detailed on the manufacturer’s website and documentation and to educate the end user on its operation including the use of the cover pump.
Labor Warranty
Replacement Fabric service includes a one year labor warranty after the installation of a new cover system, and a 30-day labor warranty after the installation of a replacement cover or completion of a maintenance or repair.